Ordering replacement keys will require you to provide the key cutter with the key security password for your key. This was set when you first registered your greenteQ Orion lock. You can login to your account here to view your keys and manage the key security passwords:
mykeys.qsecure.co.uk/login
Alternatively, you can reset the key security password for any of your keys directly here:
mykeys.qsecure.co.uk/reset-key/request
How can I order spare keys for my greenteQ Orion lock?
You can order additional genuine keys through proteQ10’s partners. To do this, you will need to provide the key cutter with the key security password for your specific key.
What information do I need to provide when ordering replacement keys?
When ordering replacement keys, you are required to provide the key security password associated with your key. This password was set when you initially registered your greenteQ Orion lock.
Where can I find my key security password?
You can view your keys and manage your key security passwords by logging into your account at mykeys.qsecure.co.uk/login.
What if I have forgotten my key security password?
If you have forgotten your key security password, you can reset it directly at mykeys.qsecure.co.uk/reset-key/request.
Who are the authorised partners for purchasing replacement keys?
Authorised partners listed for purchasing replacement keys include Duffells, Lock & Key Centre, Nigel Waters Hardware, Replacement Keys, Solid as a Lock, Truly PVC and UHS.