Ordering replacement keys will require you to provide the key cutter with the key security password for your key. This was set when you first registered your greenteQ Orion lock. You can login to your account here to view your keys and manage the key security passwords:
mykeys.qsecure.co.uk/login
Alternatively, you can reset the key security password for any of your keys directly here:
mykeys.qsecure.co.uk/reset-key/request